Shipping Policy
Shipping Policy
Shipping Policy
Shipping Policy
Last updated: 2026
Shipping Policy
Overview
GenRouter ships products globally. Please review the information below regarding destinations, shipping timelines, and costs before placing your order.
Shipping Destinations
We currently ship worldwide except the following regions:
- Iran
- Ukraine
Processing & Shipping Time
- Orders are processed within 1 business day
- Orders placed on weekends or non-business days will be processed on the next business day
Once your order has been shipped:
- A confirmation email will be sent
- A tracking number will be provided within 5–10 business days
- It may take 3–10 business days for the carrier to scan and update tracking information
Shipping Notes
- All delivery dates provided are estimated only
- For third-party shipping arrangements, GenRouter cannot provide additional shipping information or documentation
Shipping Costs
We offer free global shipping for orders over $99 (limited-time promotion).
Free shipping applies to:
- UK
- Europe
- Canada
- USA
- Hong Kong
- Taiwan
- Macau
- UAE
For orders below $99, shipping fees are applied based on region:
Additional Information
- Please refer to our Return, Cancellation and Warranty Policy for related inquiries
- For any shipping questions, please contact us via:
-
- Support portal: support.genrouter (link)
- Email: information@genrouter (link)